Job Description

Sales Operations Manager

We're partnering with a global cleantech/infrastructure company to hire a Sales Operations Manager to drive operational excellence across the sales team.

If you're a detail-driven, tech-savvy operator who loves making sales teams faster and more effective, this senior individual-contributor role puts you at the centre of the engine. You'll be the connective tissue between Sales Operations, Salesforce, Finance, and Operations - owning the systems, processes, and reporting infrastructure that keeps deals moving from signed contract to delivered order.

This is a high-impact role for someone ready to own sales operations end-to-end, build scalable processes and mentor others as the function grows globally.

What You'll Lead

• Salesforce Administration — user management, configuration, workflow/validation rules, opportunity/quote management, and ongoing system optimisation.
• Data Integrity — run audits, cleanup campaigns, and enforce validation rules to keep Salesforce accurate and reliable.
• Order Operations — review contracts, enter orders, and coordinate with Finance & Operations through fulfilment.
• Sales Reporting — build dashboards and reporting packages covering pipeline, forecast, order status, win rates, sales cycle, quota attainment, and MTD/QTD performance.
• Executive Analysis — deliver weekly, monthly, and quarterly insights; support leadership with ad-hoc analysis and presentations.
• Rep Support — assist with proposals, pricing, quotes, and contract queries.
• Order Tracking — monitor post-close status, resolve discrepancies, and escalate blockers early.
• COI Management — own end-to-end Certificate of Insurance requests, liaising with customers and insurance partners.
• Process Optimisation — document, refine, and scale lead routing, opportunity management, and quote-to-cash workflows.
• Salesforce Training — onboard and upskill the sales team on tools, processes, and best practices.
• Sales Enablement — manage competitive intelligence, resource libraries, and sales collateral.
• Team Coordination — support sales meetings, kick-offs, and training sessions.
• Tooling & Integrations — evaluate, implement, and integrate new sales tools.

What You Bring

• 3–5+ years in Sales Operations, sales analytics, or CRM administration (B2B hardware, SaaS, or infrastructure ideal).
• Advanced Salesforce skills; Admin certification a plus.
• Proven ability to document and optimise processes independently.
• Strong Excel capability and comfort analysing sales data.
• Experience with ERP/order management systems (NetSuite, SAP).
• Exceptional attention to detail and commitment to data accuracy.
• Clear, professional communication — confident presenting to leadership.
• Experience supporting distributed/global sales teams is a plus.

Tools You'll Use

• Salesforce
• Microsoft Office 365 (Excel, PowerPoint, Outlook, Teams)
• DocuSign
• SharePoint
• Claude or similar AI tools

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