Cafe Supervisor Job at Boyne Resorts, Petoskey, MI

  • Boyne Resorts
  • Petoskey, MI

Job Description

Overview

The Cafe Supervisor oversees daily cafe operations, ensuring excellent customer service, smooth workflow, and adherence to quality and safety standards. This role leads the front-line team, supports scheduling and training, and helps maintain a welcoming, efficient environment for both customers and staff.

Responsibilities

  • Supervise daily cafe operations, including opening/closing procedures and shift transitions
  • Lead, motivate, and coach baristas and cafe staff to deliver excellent customer service
  • Create and manage staff schedules to ensure adequate coverage during peak hours
  • Train new employees on menu items, equipment use, and customer service standards
  • Monitor inventory levels and place orders for supplies as needed
  • Ensure compliance with food safety, sanitation, and health regulations
  • Handle customer complaints or escalated issues professionally and promptly
  • Maintain cleanliness and organization of the cafe, kitchen, and seating areas
  • Track sales, cash handling, and daily reports; assist with basic bookkeeping
  • Assist management with performance reviews and staff development
  • Ensure equipment (espresso machines, grinders, etc.) is properly maintained and serviced
Qualifications
  • High school diploma or equivalent required; additional education a plus
  • 1-2+ years of experience in a cafe, coffee shop, or food service environment
  • Prior supervisory or team lead experience preferred
  • Strong knowledge of coffee preparation, food safety practices, and customer service standards
  • Excellent communication, leadership, and organizational skills
  • Ability to multitask in a fast-paced environment
  • Basic proficiency with POS systems and scheduling software
  • Food Handler's Certification (or willingness to obtain)
Physical Requirements
  • Ability to stand for extended periods
  • Ability to lift up to 25-30 lbs (supply boxes, equipment, etc.)
  • Comfortable working around hot equipment and in a fast-paced kitchen/cafe setting
Work Schedule
  • Full-time; may include early mornings, weekends, and holidays based on business needs

Job Tags

Full time, Shift work, Early shift

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